Grievance Mechanism – Dire Dawa

To submit a grievance related to the SUNCASA project in Dire Dawa, Ethiopia, please follow the instructions outlined below.

Based on an existing mechanism used by Hararghe Catholic Secretariat (HCS), developed by the HCS Safeguard Specialist. 
Free hotline/call line posted in public areas (kebele where people gather for various administrative purposes): the hotline and additional information will be posted in a visible location.
Suggestion boxes will be placed in project locations that are visible to the project beneficiaries.
A grievance committee was set up at HCS.
- One member is assigned to collect grievances and report them to the committee for further action and potential escalation to the appropriate level (SUNCASA MEL)
- The committee meets as needed.
- Standardized template will be available to document any complaints received from the SUNCASA project participants/beneficiaries (a template will be prepared/adopted from HCS)
The HCS Safeguard Specialist provided general safeguarding training for the SUNCASA project team.