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Grievance Mechanism – Dire Dawa

To submit a grievance related to the SUNCASA project in Dire Dawa, Ethiopia, please follow the instructions outlined below.

  • Based on existing mechanism used by Hararghe Catholic Secretariate (HCS); developed by HCS Safeguard Specialist  
  • Free hotline/call line posted in public areas (kebele where people gather for various administrative purposes)-the hotline and additional information will be posted in a visible location 
  • Suggestion boxes placed in project locations visible to the project beneficiaries  
  • Grievance committee set up at HCS 
    • One member assigned to collect grievances and report them to the committee for further action and potential escalation to the appropriate level (SUNCASA MEL) 
    • Committee meets as needed 
    • Standardised template to documents any complaints received from the SUNCASA project participants/beneficiaries (template will be prepared/adopted from HCS) 
  • General safeguarding training for SUNCASA project team was provided by the HCS Safeguard Specialist 
  • Appendixes: Registration form 
  • Reporting form