Grievance Mechanism – Johannesburg

Commission for Conciliation, Mediation and Arbitration (CCMA): https://www.ccma.org.za/ 

• National public entity, to which employers and employees (public and private) are entitled to access support for employment disputes or unfair treatment/ dismissal.  

• The cases that CCMA manages include unfair dismissal, discrimination, harassment, disciplinary procedures, unfair labour practices according to the South African Labour Act and related regulations. They also offer other services such as capacity building for labour law.  

• The services are the most accessible to South African citizens, particularly low-income earners with limited resources for legal fees. CCMA is available to resolve any labour dispute which is or has happened withing the borders of South Africa at no cost. 

The SUNCASA workforce will be employed by the Johannesburg Inner City Partnership (JICP). JICP is familiar with CCMA and has worked with them in the past to resolve labour issues raised by workers. They will continue to do so for SUNCASA and other projects they are involved in.   

Only direct SUNCASA project participants can submit grievances related to SUNCASA. CCMA processes are for employed individuals, not complainants from outside. 

There are various ways of submitting grievances: 

• Call, email, or in-person visit at the CCMA offices. The most popular means are submissions in physical offices that are spread out in the country.  

All cases are handled by the CCMA. Through the CCMA, an official from the Department of Labour or arbitrator gets allocated for every case.  

JICP will get notified when a grievance is submitted and resolved, and will keep track of this for monitoring purposes.